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The Parrsitivity Podcast
The Parrsitivity Podcast

Episode 77 · 2 years ago

The Parrsitivity Podcast #Episode 27 Sierra Mccleve

ABOUT THIS EPISODE

Sierra owns to successful restaurants in Utah, she's always busy creating things and improving herself!. You can check out our Instagram live video, which I've converted into audio for the podcast!. In today's episode we talk about passion, happiness, business, covid-19 and much more!. Instagram: @Sierra.mccleve @thirstdrinks @dottieskolaches --- Send in a voice message: https://anchor.fm/the-parrsitivity-podcast/message

Hi and welcome to the positives podcast. In today's episode I'm with Sierra mcleave. She lives in Utah, Soul Lake City, and runs two successful restaurants. In today's episode we talked about mindset, motivation, business and the current situation with covid nineteen and much more. So sit back, relax and enjoy this episode. Waiting for let's join. You did it. Oh, wow, works okay, super clear. Yeah, thirty minutes, okay, but what we was saying was like what, you're working on them and you got two businesses. Yeah, all kind of go you into what you doink like in this in the host tace industry, and what you're doing. So strange. It's very strange. I get asked, did you always want to be a baker? Is it your dream? Are You living your dream? And I'm like no, I did not want to be a baker ever, and I can. I can bake like four things really super well, but other than that I'm not really great Baker. But I always wanted to own my own business, very huentrepreneurial from a young age, like I remember like making my own lawn mowing poster when I was younger, and like handmaking cards and cutting them out and like sticking, Oh, whoa sticking in like the neighborhood when I was young, like probably like through grade. So I know I always wanted to own a business. And in Utah in the US, there's like this really weird phenomenon that happened like ten years ago. There's a soda shops. So it's soda pop and then you do all these adms of syrups and pures and fresh line and all the stuff. And so started popping up like ten years ago where I lived and I watched them and I kind of like figured out their revenue for customer and maybe they're overhead, and I was like I can do that, I can do that, and they and they it took him about four years and then they really popped off. And so anyway, I was going to do that because I wanted to own my own business. And then I tried colache's, which is a check pastry. Have you ever heard of a Kolache before? Never heard of one, the check pastry. It's usually sweet. Try One for the first time and was blown away. I couldn't stop thinking about it and at the time the soda shops weren't doing any food. They were doing cookies. So I wanted a good differentiator of like ash fool actual food, so savory and sweet, and decided to do that and I quickly learned here that the Kolache's it was the more unique thing, a little bit more good. Was It really in Utah at the time? There's certain parts of the US where there's heavy check influence that you'll find them, Texas in the Midwest, all right, and anyway. So that's how that started. And so now I make cinnamon rolls or rolls, kolache's, we do Beene, we're doing vigne's this weekend. So the French type donuts. That's really right. And then a few years ago I have a business partner and even we did some shaved ice shacks what he was really young, like when he was in high school, and we decided we're doing any that ei're going to need to open like six of those or maybe be something different. So we decided I really still wanted to to take a big stab at the Soda Shop Game. I'm very competitive, and so I said, Hey, let's do a soda shop in Salt Lake, which is the capital of Utah, and and yeah, so that's how that's that's how that happens. So that's seven years with dotty's and four years with thirst. Wow, that's awesome. So that theos do the same lot come of similar food. We both do drinks, but first's just a drink shop. I kind of switched over dottis to mainly a bakery, but I said drinks a little bit just because I have all this stuff. But we're definitely primarily colatchi...

...bakery. That's awesome. Someone wants to come visit. Come visit anytime. Come visit the shop. Is Sound Social. That small address. My girlfriend. Yeah, would have to do it when I was a bogus to the states. Please be so fun. That's how we got into it. And Yeah, I wouldn't have been able to do the drink shop without a business partner. That was just too much. And he's just he's a younger kid, just incredible amount of hustle. His name is yeah and you'll see him all over the thirst instagram and he and reached old an early good job of building that up and we're starting our SEC we're working on our second location for that one. So I for five weeks out so that's what we're working on right now. Awesome, amazing and like to so the minute it was happening, how you operates and you kind of do it. I could drive through thing a lot to and collect or what. Yeah. So, fortunately both places already had a drive through and when I open, when I added onto our building at dotties and our revenue jumped like two hundred percent, and I mean it's very small. That sounds like incredible. I mean it was very small the time, but it was big for us and it's grown since, because our primary customer are between twenty two to forty year old moms that don't want to get out of the car. So both places had drive throughs and unfortunately, Ethan really custled for first on creating an APP for us and it launched two weeks prior to all this hitting US locally here as well. We were set up for curbside very, very well, and it's just we I feel Super Blessed and lucky because we've been some of the places that's been able to stay open and we've been just so busy and had a lot of support. It's been incredible, lows amazing. But Oh, I was saying to you really is like you're super busy flock. I've never seen anyone on my instagram so busy. Like I'll go on your story and you're playing the guitar and then you'll bacon and then you'll making a gym and your garage and then you'll driving and then exult. Be a problem? It could be. It could be a problem, I don't know. Yeah, and it kind of is what it is right now. I've actually thought a lot about this, a lot like, is this what I want to be doing? But I feel very fulfilled in it. Yeah, and it's definitely something where you have to have really good communication, like I have that really good communication with my husband and with my kids, because the times when it's been the hardest is when I feel like I'm I've dropped the ball with them. That's when it's the most like gut wrenching and difficult to do. But if we're all on the same page and we're good, then it's a lot easier. But it is quite busy, it's it's kind of a hustle, but I for the most part, most of the time, I guess right, would to keep doing it. Yeah, what is it? Well, you said You you have the a passion for it, and it doesn't, but Necessoda feel lot work when some when you love also you know it's going to be all times with it. It isn't. And it's interesting too, because for actually a really long time, I legitimately was like, I think something's wrong with me, because I really had a lot of self reflection about it because, you know, like and I think I think it is just like a maturity and growing up thing, but you kind of are influenced by those around you and you think about like maybe I should be doing that that way, or I should be maybe I should be at home with my kids all the time, maybe I should be doing this and that and the other thing. And then when I finally was like what do I want? What's going to make me happy so that I can be the best person for the people who are closest to me, then I finally was like, okay, it's fine and I get to decide how my life looks and it like and it might not look like other people's and that's totally okay, and so that's it. But it really was like a mental challenge for me for a while. I was just like, I don't know I shouldn't be wanting to like go start businesses and like, and I don't know why that was a thing for me, but it's much I'm in a much better place with it now. And once I finally like was like no, I get to decide, I get to write the story and it doesn't matter and it's okay if it's not like anyone else that's close to me, that's okay. It was super freeing and that's kind of that. That kind of gave me a holding energy about it too. So, yeah, lost amazing. We'll get there. And I'Mans gone two businesses. I'm a family and you know, keep from doing that whilst doing lot, you know, making a chairman and by all around will tasking. It's some I think that's all. That's a very generous you, thinks.

Well, I feel crazy most of the time, but it is what it is and we just try to get through it and, like, I think we're all just trying to figure out what makes this happy, and that's it's part of the journey. You know. Yeah, it's part of it. But what? So we were talking a little bit earlier to and I asked you kind of how you got into we talked about how you got into Gary V. Yeah, and you said you found one of these videos on Youtube. And so what tell me about? Because I'm behind on my podcasts because I'm having trapping issues. So I don't know if you've mentioned this in your podcast before. I'm sure you have, but do you have like day job that you do as well and then you're working your side hustling like your podcast and your life coaching and you're watching all these things? Is that how you're doing it? Are you full time yet doing the coaching and stuff? I'm basically with from that's happened, I was in work, I was working and I was doing this on the side and then, from what's happens with this on, like you know, it's to work in the minute. So I'm basically focusing on my coaching, setting up my website and then, if you have been doing that, and I'll put off energy, to the podcast. Yeah, and I put off energy and see, you know, doing what cover mode on the course. So I'm I'm doing, like you know, a couple of things and these are these are my these are my passions and these are things I would kind of wants to spend more time on because are repping, and then when I spend more fun im because at the work I've been doing. Okay, I can hear you. Okay, the videos, just chopping up a little. You know, I'n't always at the time stir its. I've always been in a society and hotels. It's very own social glows, whereas now, with this happening, it gives me that time and that focus to really, you know, focus on it and do it. It's kind of give me, I think, a lot of drive, you know, to you know, work for myself. That's something I want to do and to follow my passion. Yeah, well, I love it and one thing I it's been fun because we connected on want a D rocks post, I think. And Yeah, we so we try to sens up and I love to see how hard you're going on it because, like, it's difficult. I've been talking about a podcast since we opened first, like I told you that. I was like, Yo, we should record all of our conversations and have them and push it out of podcast and people can do the entire story, but I do do it and I know how much work goes into it. So I think it's awesome that you're diving into it and like making really good use of the time, because when, when else are we going to have this time? Yeah, and I think just watching you be so consistent at it is like it's really super inspiring to me and I was really still to come on and chat you about it. So good job and keep it up. Yeah, thank you. Really really means a lot. Really means law, and I think it's in spot. You know, you inspire me about what you're doing. Is What on your on your side of things, and you know, like so it's not. You know, it's not. You know, bolence isn't is that. It's how we should be in the world. We should be inspiring other people, we should be funning up passion, as you know, because it helps over people, you know, around the world, and I know sometimes we don't think of that necessary to do it right, and that's how that's how it should be. Yeah, well, one thing I've really liked about this like right when I'm wor right when I posted on d rocks. The night before I had told my husband I was like, I really want to do some more podcasts and like lives and stuff. I've always considered myself an introvert, but the last five weeks is really made me realize I'm way more of an extrovert than I ever thought it's gonna like try to do a lot more instagram lies. Like a few times a we can jump on podcasts and like the next day was d rocks post and you and I connected, and then since then it's been quite a few and it's been that's been the most fun that I've had in a long time working on my personal brand stuff and like it, and it's just filled me up so much and and talk to a lot of people who are inspiring and positive, and that's helps you all this. So I'm hoping that it will help other people to just like you're saying, and I think it's a good time to reflect on that. It's good to get I get a lot of enjoyment out of that and I do think we should build on it more when everything goes back to normal, if there's ever a normal again. But and a couple other questions for you, if that's okay. Yeah, of course. Yeah, I know that. I think we have read probably a Lott of the same books and I haven't read any in a while...

...or listen to them but I want to hear like, maybe your top two books that you always recommend and or maybe your top two podcasts. Yeah, of course. I would say the first good book I read was that thinking girl rich. Yeah, so, which is something a classic which you know we all should read at some point. Absolutely, The pody in hell, which is really good and I finished reading. Everything is figuring ountable by Marie for you on everything as well, figure ountable. Okay, and she she's a lot of coach and she's worked like a dance coach for MTV. She's done a lot. Okay, that's a really good book. Awesome. I never heard of that one. I'm glad to have a new one. Everything is yeah, and podcast, I would say Joe Rogan podcast. Okay, if you heard of thee? Oh Yeah, yes, and I like I haven't subscribed it as yet, but I followed you a Rogan on my instagram, so I'll see all the little excerpts sometimes and there's some of them with certain guests that I'll pop on. But I I like this a lot. I actually need to dive into a lot of his podcasts and but definitely follow him on the ground. Yeah, he's good and I like got listen to all Garry be's, won't? He does a lot of like for lot he's a kind of being converted from a seminars and stuff and they've kind of been put into his podcast. Yeah, yeah, but there's a lot of mold. What's up? So there's a lot of the mind. Is that any podcasts out, though? It's the what I started. When did you first dive into podcast? Because I start, I was listening to podcast probably like six years ago. But yeah, when did I start? Yeah, start listening to him. Do you remember? I'd say to go thence them properly. It cut out one more time, two years ago. Two years ago, awesome. The first one I really got into that I the only one I listened to forever was Tim ferrist show. Have you listened to them? I've got one of his books actually for our work. We he asked the one. Yeah, have you read it yet? I'm not ready enough. It's delicious. It's so good. It's so, so good. Tom Take has a question for you. Guys. Can I always put this? Anything is possible, but I have I'm not a doctor want on instag your lives. So he's one of my friends. You will he's one of my friends is pretty must in about. But Um, well, your favorite books, would you say? I'm glad to your favorite books. All right, my two favorite books, if we're talking self help, is extreme ownership by Jacko willink. Have you dive into Jaco? Jaco stuff yet not on the VOTI WHOA this is? If this is the only thing that ever comes of our friendship, Adam, this is an extreme ownership. Jacoll change my life. It is so good. He is on you'll he'll see him pop up on Tim Ferris's stuff and all over. Now he's a he's a marine. Hang on, he's super hardcore. I don't know, I don't want to get it wrong. He is, yeah, an army guy. The books amazing and he talks about he'll take stories from the army and then translate them to business. It's incredible. Yes, and good, and the audio is really good too. I do audiobook because he is like the like stereotypical, like Alpha Army Guy, like super deep boys, like he's a bad Ye. So JOCO will like extreme ownership and then check, mom, what's that? I'll check. Come out. Okay, the second one, I would say that I recommend the most right now. As far as like non fiction would be. You are a Badass. By Jin, since Cha, since Cher, no, since Oh, come on, I've got a book. I'll go ahead. Book. Actually, that one's so good. Audio to do audio book with her and Jocko Willing, because they both read their own books. And, yeah, and asked like you can just her personality so amazing. It's so fun to listen to, very easy. I've listened to it several times, both of them, but those are my top two non fiction that I've listened to multiple times. Love it. It's pretty good in this...

...since the Oldier side of it isn't a tried. I gave my brother that they would agress Tyson book, Neil Digress, Tyson, astro physicist. I've heard the name. I tried listen to the audio loss reading a duty. He was talking that fast I lost truck where I was and was lost on waking. Yeah, definitely have to have liked a good person reading it, because there's been somewhere I know the books like way good, but the person reading it I'm just like, I can't do this and I bounced out. Yeah, awesome. Well, let's see what else any other topics you want to go we want to dive into today. Look, who'd you said about your role models? One Who role models? Oh goodness, good question. Role models. I have some. Oh my gosh, so many. Let's see. Oh, people that kind of like spot you to do like you do will keep you going. Anyone, famous people. I really got into a lot of steep jobs, like speeches and stuff. As far as his management style, you know, people could probably debate that a little bit, but just like, you know, like one of the things he says is something like like I don't want, we have to tell, we have to teach customers what they want. Basically, is the summary of it is. I don't don't listen to what people are wanting right now, but think ahead. Basically. I love that. Yeah, I'm a big iron rand fan, which can be very debatable between who you're talking to or whatever, but she here's the probably my favorite author of fiction that gets scared. It gets very scarily close to nonfiction in my opinion. But she was author in like the S and s and wrote at last run, which is my favorite fiction book and just Super Way Ahead of her time. Love that. And then I would probably say I have just like some local ones, like my friend Tammy owns a cookie company in Salt Lake called Ruby snap. She's on it and been hustling for like twelve years just on her own crushing it. Got All of her cookies into grocery stores in like three to five states, I think, and just the nicest lady. So versus. Ruby snap cookies at Ruby snap a mega inspiration to me and has like took me under her wing. She lets me bake and sell her cookies at my bakery and that we connected via email and just like she would be one that if you could ever get on your podcast, it would be incredible. And learned so much and I always learn so much when I talk to her. But there's a sign. A few more of those are probably my top ones. Yeah, West Amazing. So I got some questions down here. How did you start Your Business? I covered that in the beginning a little bit, Elliott, so this will post and you could listen. There is more of it. Is it awesome? Do I think I do what I do because it's would gary be always says DNA, and I'm passionate about it, about business and creating where's life are more focused on. So I'm very focused on health and wellness. There's been a lot going on the last year, so I've really dived into that this last year and balancing family and business. It's good and I'm doodling. I have my notebook that I doodling, because otherwise the table will be shaking because I'd be yeah, so what what are you hoping? Are you hoping to get a whole bunch of courses on your on your website, as well as, like what's kind of your big vision for your personal brand and stuff? Yeah, I go that I want to do is, you know, want to do my cotion with myself. But then I'm feel one of the biggest side of it is having on my own course almost kind of all have a my own package where I can do dude in every courses, have my own podcast, stop men in studio on the side. But you know, yeah, how like a course and do public, you know, public speaking things a lot in the future. I Have A, you know, of course that people can access and can download and having US really awesome.

Are Are you pushing any of these or anything else out to youtube right now? Is Your Youtube up and running yet? It's very early stages. You to you by I put I didn't is a go. I'm live with somebody a few weeks ago and I'll recorded it and put that on there. So I'm kind of just starting out on Youtube really, and I'm just starting out on Tick Tock. I'm just kind of tick to spot for me is it's a bit crazy. So I'm just kind of been doing it as my talk. I'll talk about my life or certain things, but it's a very mixed audience tick tock. But I've seen I've seen a lot of people use it who you think could be, you know, using it, like people who do selfdefense and stuff doing talks. So I mean it's so versatile. I think that, you know, a lot of people are still in the mindsets as like young it's for young, young kids just dancing. But there's so much you can do on it and I love it. My friend making sure the other day, because I mentioned it my story surviving on Tick Tock and caffeine, and that's my model for the last five weeks. Yeah, and I think just like pushing it out and see what happens. I think that will be good on both youtube and tick Tock. It's a lot, though. It's a lot to do. Like I really want to get more like a youtube blog type thing going and I think the only way I can do it is to outsource the editing and stuff to someone on fiber, because that's the only way I can logically think about doing because I don't want to spend the time editing a number one. I can, but I don't know. My dream is to like do something thing like this, to send it out side fiber, have them cut and then I can push it out all over and that's kind of what I'm going to try to do, but we'll see that happens. It does take a lot of time to do process videos and content, especially, I think, on take top kids. It's not on instagram. You you do a video, you got to fill them there. You can. You've got to filter, you've got sound truck, you can edit your voice, you can, you can do so much that you call in doing of the platforms. Yep, well, what the traffic on it out the minute is through the roof. Yes, I think instagram is still about being blown it, but I don't think there's a there's as much as it used to used to be. Yeah, I think it's I mean I think it's definitely been up the last three to four weeks. I was telling someone the other day, like I really do think right now, even still right now, but definitely like a week ago. If someone had just really starting in instagram accounts, like one of the best times because it's almost a restart because there's so much attention and if you had a little bit of money to push out ads. Yeah, ADDS first the add price dropped on both facebook and Instagram, so it's like a good time to push it out, just like it's almost like a restart, which has been fun. We've been trying to push out a lot for DOTTY's and thirst. I should have done more. I'm more paid, but it is what it is. Well, I'm glad to doing stuff. I'm glad you're diving into it and just doing it. Yeah, not same, same to you. Yeah, it's been fun. Tick Tock. Right now for me is just messing around and just like having fun. It's might mind to talk. Is Ridiculous. It's all over the place. I might do another more business e one, but as of right now it's just ridiculousness and it's fun. Yeah, no, Sir. Do you do use Linkedin at all? If you connect, if you sell a profile on Linkedin. I have known that I should for like four years and I just haven't taken a time to sit down and do that. I have a really hard time with like sitting down and doing an administrative like stuff on the computer, and to me that's kind of what it is, because I got to set up a profile and do it. But I know I should. I know I even have passed videos that would do pretty well there. Yeah, and Ethan does really well on Linkedin. He's made really good connections. He's booked catering events on linkedin. Wow. So I know I need to get on there, but I just haven't. Have you been on there for a while? I I've started using in the past couple of moments quite a lot and most of the people I have met are all linked in. And for my podcast. Really Oh, that's cool. I mean I have a profile. I've had one for a while. I had one probably like eight, nine years ago. It's still active, so it's not not updated. Yeah, no, I need to actually make it a thing. I'm just like, man, it's one more thing. I know I need to do it. So maybe I will take that as a challenge from you. Out of it, maybe I'll I'll dive into that and like two weeks. Yeah, of course it's is a crazy yeah, there's a crazy amount of traffic on linkedin at the minute, like all gunning, reach and stuff is pretty high. It is go for businesses as well and you...

...can connect with you know, like yourself in the latter work that you do. I'm sure there's over people that on that. When you know, yeah, I will check it out, I will do it. Yeah, what would you say? Would you ever go into line any overside with what you do, like catering? Would you ever thought about doing different food or I would not open another food restaurant. I wouldn't any I wouldn't do any other food or beverage. Probably. I mean I will say never, but that's not a path I would take. We are doing we were doing a significant amount of catering for thirst before this. Then this it killed our first line, like our catering line is dead right now. It'll pick back up eventually. So definitely catering cat's nice because you know the price per head, you can manage your labor and cost much better. And definitely wholesale. I whole still a lot of my stuff from dotty's to other businesses like cindem roles, I'll do frozen cinemols that they can bake. Some coffee shops really like it. Are Real like sa sajake cheese cream cheese bake in Alpin, you know, breakfast or lunch rolls. I want a wholesale so I'm really thinking about wholesale right now again, because you can manage your labor and cost much better, and so that, as far as like staying kind of within the category, that's what I would do. I want for my personal stuff. I want to do more. I really enjoy like conversations like this as well as like consulting type stuff. I sometimes you talk to other business owners and giving unsolicited advice, because I'm so excited type up on it. So I want to do like a little bit of honest try like some consulting and and see how that goes. I think I could like really really do that and come in for like a short period of time, give some steps, check back in, give some more steps and then, you know, not have to actually be there doing the daytoday. I think could be interesting and fun. But yeah, I don't see what it curves yeah, for sure. Do you like, do you ever do sell overseas, like, if you go website, you would you sell? Would you everything about setting things overseas? I'm about to I really want to figure out shipping these frozen. I just need to I just need to dive into it. I mean, if we're talking about what I do currently, yeah, that'd be interesting. Other things is overseas, for sure. I have I have this idea that I want to do a kind of a spinoff pebackground off of our thirst brand. Talking about that a little bit with some apparel. But Anyway, I've been talked to you a lot. A lot of people really want us to sell our frozen cinnamon rules or frozen vinyay's and ship up because they're so popular. I just got to figure that out. Is a little bit tricky and I just haven't yeah, but I think there could be a big opportunity with that and a big opportunity if I could figure that out, to get him into big like wholesale centers, like over here there's costcode and Sam's Club, and that would be like the big dream, I guess, if I could figure that out. Do you guys have like what's do you know what that is? Over here, Costco and Sam Club. Yeah, we've got we've got a costco in the UK and it's in selected places as these bull ball places. Okay, cool, yeah, so that could be I think that would be very interesting to do. And and my I think I know enough people now that I think I could have some connections to at least get a meeting with some of those people. So yeah, we'll see, because I know the other know what the margin is. OBAMAS and so now im was in have a lot of companies that would be sold at that products. I need to look into that for sure, because we've with the Internet today and stuff is pretty and they the opportunities out there pretty crazy. It is your business. How many people do you have? How many employees do you have? Any? Just said so exactly. At dotties were about seeing a dottys were about. Well, right now we've lost a couple or last few weeks or backfilling those, and then at first we're at like we're at like twenty five to twenty eight people. whow yeah, so, and it's just it's really good staff. Like when I first moved here, a lot of the local community said, Oh, you're not going to be able to find afternoon staff. The high school kids don't know how to work and they've been the ones that...

...have stayed. They've been the ones that have just like they'll start their sophomore year and go through senior year and they've been amazing. So, like, we've been really try to be really deliberate about our process and always said, like employee satisfaction is going to be the foundation, HMM, even before customer satisfaction, because that translates to it. So we've really tried to hire super well, create a clear expectation and then just really have open communication and try to create a really close knit group, and I think that we've done it really well both places. I think that there's probably some areas that we can do better. We're always open to that, but it's been overallarly good and our retention rate for the for the business that were in, our retention rate is actually really quite high compared to the industry. Yeah, that's good that you've got up because, I mean in hospitalities stuff, turner is crazy. In places I've some places I've worked, we went through it must have had three managers in the space of l six months and four five head chefs in the space of six months. We have people on Agency and that nice the trade, but it's just crazy when you trying to lie work and especially when it's busy, you don't know whether you should get a touch to someone and get to know them because it might be gone tomorrow or the next day. Yeah, yeah, I had. I had acquired a wholesale account in Park City, so big, big skiing count and Utah very famous skiing. You too, skiing town in the United S, and I don't know what's going on over there, but the same thing. They're there. They went through like three or four hen chefs in like two months. So I was getting orders from different people every week and I was just like, I don't know what's going on over there. It's not good and that's why I knew. Like I came from a background of sales background and I'm super grateful for the experiences. I'm glad I went in to sell. I think that's important in all aspects of life. Yeah, I'm grateful for it, but the I after leaving that company, I knew there were some company culture things I wanted to be very specific about. One, starting my own business and like how I wanted to feel and look, and so we've been trying to be really deliberate about that from the beginning and have that be also a differentiator like that people know when they come to window, like our teams actually genuinely happy, they're not faking it. Yeah, and like our slogan at first is thirst, happy, drinks and treats, and when you're greeted there, you're us. We say hi, welcome to thirst and when they leave we say have a happy day, and you would not believe like the amount of like yelp reviews or comments about that. How that just like really connects with people, and it's all because it was all just like planned from the beginning and we have to it's something we have to continually be deliver about, with regular team meetings, giving a lot of praise and like correcting when necessary and like just making sure it's balance and make sure the team feels really validated and heard, and so something were constantly working on. Super Important. It's really nice that you do, though, because I think you love of cooperations. Don't do that. They don't, you know, you just the kind of a cog in the in the machine that's a trying to read trying to Pulfit. The company and X Y Z and you're not. All people aren't praised, and often that's an important thing because I think when you feel valued and what you do, you you want to stay that, you want to do the best that you can. Absolutely, Yea, because like sorry, oh, because what I would to know what's out in the boss of the hotel would come in an you know, we knew your name. Me told to you and it's a hearty, successful person and need to come in and really nice guide bounce worth and it made that. It made that difference. It's just broth. Yet both the eyes made you happy and your work. Absolutely yeah, it makes a big difference and it's something I don't know, it's something you have to stay on top of, because there's definitely been times when it's drifted a little bit and there's maybe some more gossip being your backbiting, and I've just learned like I have to really nip that in the bud and like really make sure the understand the expectation and address any issues right away. Otherwise it turns into something that can fester and almost become cancerous. And and I've learned a couple of lessons a hard way, but fortunately I think we do a pretty good job to like seeing on top of that. Now it's something that's super important to me, so I'm always kind of watching for it. Yeah, we can definitely do better, but it's something I try to keep a...

...pulse on, for sure. I'll thank you, Juan. I did. I did read that. Thank you very much. Fun and Ellen translating. I know poquy too. Espen you also. I got that one. Thank you very nice, but some oudam anything else, we should go over here. Yeah, that have a few questions in my head. I had some written down. We find what would you say? All I the hot Laha. How do you do with like being a boss, but how is anything to ever get like how do you do stress? How do you do it all? Watch your bounce? How do you like kind of manage that? Yeah, that's a good question. So I think when you post it on de Rocks thing, where you did you post? I'm looking for people like with the business journey or a fitness journey. Wasn't that? Was that you? I think I put I'm doing a podcast. I'm looking to lie be on it and I'm doing like coaching. If anyone's interested. So the way I deal with stressed. Like there a year ago it was really bad with like really bad stress with some personal stuff going on and business, and I was like I'm gonna Lo like I'm literally going to lose it I by don't change something. So I started just taking walks to start off with, and that turned into two walks a day because sometimes the stress was more, and then that turned into eventually also working on my eating and then that turned into cross fit and I added some counseling as well to help with all that, because I needed to. I really, I really at one point deployed everything that I knew by myself to do. I saw I started exercising, I started meditating again, I got a counselor, I started playing music again. That's a very good outlet for me, so guitar playing and ended up losing I've lost like forty five pounds and really develop some good habits. So I'm almost at three hundred and sixty five days of exercise every day. I'm like four weeks away, so I'm going to try to celebrate that somehow. So if you have any ideas, I'm thinking about making some stickers or yeah, or something. So that's what I do, like I have to, and I have a routine like my husband and family. Now I'm going to work out every single day and it's either going to be a walk, a bike rider run or cross fit in the garage or at cross fit when I'm still open, and then I'll try to I definitely I've been meditating every night for like the last three weeks. I've done off and on a lot over the last couple years and I find the result to that. I don't know if you meditate, but like the results of that for me were so good, like I could go for days and still feel the effects of it. And now that I'm doing yeah, day, it's been game changing over the last three weeks. Like there's been some stuff that's come up Adam over the last three weeks that I think probably a year ago I would have bounced, I would have stopped everything. Yeah, I've been able to recover quicker. So that's a really long answer for that, but there. I've had because it is so stressful, like I've had to deployed like just everything. So I do all that. Know, I do counseling once a week. Yeah, like six months that's been amazing. Meditating now so and I just I have to I feel so much better and I can tell like, what's the coolest thing about the fitness part of it and the mental health is now, like when I'm stressed out, instead of going and grabbing like a bag of chips, like I was stress eating, for sure, like I will crave like a heavy lifting workout. That's been really cool. That's been just like a really cool personal like achievement for me. is like craving that instead of the other. Hmm, what about boss you? What are you? What are some things that you do for stress? Yeah, Astro, I'm saying. What what you said is amazing as well. But what do I to? I led to ice, to do cross food when before the somethings, and then I've always enjoyed running. I've always enjoyed, yeah, working out. So I will listen to music, all play video games, running, read really yeah, you know, I all my friends are bucking lots and you know, up country where I used to live. So I speak to them on the playstation and stuff, but I think exercise helps the lot exil exercise...

...and having that routine. Yes, routine for sure. Yeah, it's I would say, you know, exercise helps me deal with stress a lot, especially especially what's been happening and as well as well. I'm just full of its probably like you know, doing things like this and making content, in doing podcasts, because I know that you're growing in yourself. You know, even by it was doing this, you're growing as a person doing that and in reaching out and just pushing yourself out there, in connecting people. That's something too. I've noticed that a lot, like when I when I started setting up some of these lives and stuff, it definitely filled my cup to connect with people with similar mindset, doing different things, like different aspects of life, like learning from them. That's definitely something that's helped a lot. Or the last time, six weeks, because when I last like when crossfits stop, they announced they were going to stop for a little while. HMM, I was very sad because my routine, like my routine, is thrown off and I just like sad. But they let us rent out equipment, which was amazing a lot, and then they kept posting workout. So we're doing these gradual accounts and then last week on Friday, they sit out an email saying they were closing permanently and it was just like I cried on my kitchen floor for forty five so sad because of the routine, because of the community of it, and and so that was that the routine parts in the hardest part, I think, over the last five six weeks, and then like also seeing all these small businesses who had to close down and I haven't been able to open it. Like I'm just like anxious for them and like trying to figure out I try to do local shoutouts all the time, like yeah, I'm trying to like figure out ways that, especially once they get up and we can highlight. But I hope, I hope our places opening back up there. Yet, Um, there's any places Aprin down here, kind of super mare kids, super mare kids and you know, not the construction and lot tools and got called a work, building work. Those kind of places are open. I think that that looking at probably opening businesses that a like quite small in size by the size wise building was. It's Mabab the early days. I mean I've watched it. I didn't there's much today, but I could I can probably see, you know, cafes, small, small places really opening. But like in this in the UK. Pulps, you know, balls, popes and like a massive thing in the UK. Heal and as will not people to go to socialize. We don't people go to into dream. So that definite. Now about being closed to a lot of December, something crazy, a lot of time. They just don't know. Like place they're not going to survive. I don't like. I don't know. I don't know. I talked to my hair stylus the other day. She got me in through the back door. Sketched that it was fine, but like, but this is a thing. Like about this. I'm just work free for those places. I'm so worried. I don't like. I just think there's steps. I don't want to get into a whole political thing, but worry about them and I hope everyone can support them when they open back it up. They can open soon. Yeah, it would just be rough. I feel so fortunate that where I was stay open, like in places haven't been and it's like it's been the craziest thing and like we would absolutely, I would. We would absolutely out of business by now being close for four weeks. We just be done. Yeah, it's crazy as crazy and a bit like you know, you're grateful for your current situation and stuff because, like I said, a lot of people get it far worse and that's not something I always think about every day. You know, I get up in the morning and I'm like where I live in my family, my level of health, just everything. I'm just so grateful because people out there who are still can, you know, places like you know flops, and the big thing here is that people are going to the park because I got nowhere else to go and they being told that the color the pulk. Yeah, so it's difficult. It's going to have, I just it's going to have lasting economical consequences and, I think mental health consequences, like...

...if we do something and not one thing that I have. That's been amazing to seeing people in places get more creative. I've seen businesses have to pivot very quickly and that's been really fun. I think that's been energizing for a lot of them. Just they have to figure it out. So the problem quickly and I'm just hoping that places open back up and that people are doing more for their mental health now than ever, because it's important and I think that it's you know, it can get it. It could get scary if people are believe about it, because we're all in this together, are we in the thing is like, you know, we all got a kind of support each other because we're all people of all bar own mental health, of all got own things. Absolutely, because I know, like here, I'm in Cornwall, just that the south coast of England and a lot of businesses here rely on tourism. Yeah, so this time of the year it's meant to be packed and the way is quite nice as well. And they said something crazy like if this continues, they could lose light, you know, billion pounds. Yes, it's but but I mean I've seen a lot of restaurants and stuff around here doing like deliveries and shipping them out to people and helping the NHS, you know, people in hospitals and and you know. So you, like you said, it's how business turns it around or it's not the easiest thing in the world. Is I suppose, you know, to think of different ideas. Yep, but hopefully people can and hopefully these places can just get opened up and and get going again, because worried but, like I think, you know, it's a good time for, you know, to self flecked really. I mean that took as quite a lot. You know, think about where you are, want what you want in your life. It was it. We can learn, what can we do this toime? Yeah, and that's what I said. There's been there's been places that have shut down permanently and and I don't blame any business owner right now for really taking good inventory and saying, like, do I want to continue, because right now, like it's way harder than ever anyway, and it is a good time to think about that and maybe change your plan a little bit. So that's why I, like any business owners who are choosing to close or are forced to close or whatever. Like, I'm just like, I don't blame you. It's a yeah, I thought about it. I've thought about it way more than the last five weeks. I'm just because, like of the challenges and I've been able to stay open. We've had staffing challenges and like other things, but but yeah, it's just crazy. I hope. I hope everyone can recover and continue to band together when, you know, there throughout the whole thing, but also to cook for you for Lo you know, doing what you're doing and palm staying positive and things on the thank you saying with you. I'm really excited to hear about some of your other podcasts and have you hear it. Think it's a it's something everyone needs right now, like everyone needs to hear about that mindset and about the stuff you're talking about, kind of your mental attitude and how to really, really really work on flexing those muscles so that you can be you can have fortitude and create your own story in a positive way, because there's a lot of negative but I think we could definitely overcome it with with more positive stuff, and we keep talking about and keep sharing it. So I'm thankful for all you're doing. I think it's awesome. You probably welcome you as well. Thank you. We should definitely do a round to some time. Yeah, yeah, of course, awesome. Well, I'm going to balance. I got to go. We're going to go on head my kids and it's funny days. I'm going to go try to get a Sun burn nice a while, but thank you so much for having me on and if you can't record it, I'll spring record mine, but if you get in your yeah, of course I would. Awesome. Okay, thanks, Adam. Is Nice to cheat with you and let's sink up again soon. Yeah, of course you take cabin over the day. Hey, you see you. Just wait.

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