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The Parrsitivity Podcast
The Parrsitivity Podcast

Episode 24 · 1 year ago

The Parrsitivity Podcast #Episode 78 Stephan Andert

ABOUT THIS EPISODE

In today's episode I'm joined by Stephan Andert, Stephen helps businesses to protect their business through technology! In this podcast we talk about technology, ransomware, hacker's, travel, Stephen new book: surviving business travel and much more! Instagram: @Flowingdesert linkedin: https://www.linkedin.com/in/stephenandert website: http://cactustri.blogspot.com/ PARRTRAVEL is the code for 15% off for https://survivingbusinesstravel.square.site/ ⚡⚡ --- Send in a voice message: https://anchor.fm/the-parrsitivity-podcast/message

Hither. My name is Adam Po and the podcast host posity to podcast. In this podcast, you will be listened to me connect with people from different walks of life, from the military to people in the music industry, to people in the self help industry and many other areas of life. In this podcast I'll be talking about topics from self help, mental health, motivation, spirituality, mindset, society, current affairs and much, much more. If you enjoy this podcast, please subscribe, share and let me know your feedback. And my main intention on this podcast is to have a positive impact for you, the lit the listener, to take something positive from it, to apply something positive into your life from this. Now with without further ado, let's go to podcast and enjoy. Hi, and welcome to the positive podcast. On this episode I'm joined by Steven Anderd. On this episode we talked about technology, hackers, ransomware, Steven's new book and much more. Now, so back, relax and enjoy this episode. Hi, Steven, I can't hear you. I can see the picture. concerny video or have any audio? Are you? I can see video, I can't hear the audio. Math to Nabl although we I can aid now. All right, good morning for me, good afternoon for you. Yeah, yes, that's it. How how are you doing? I'm doing excellent. How about yourself? I was like, kids are on that goods of the pond. Yeah, I'm good to fink you. Yeah, it's it's kind of getting back to normal ish a little bit. It's kind of easing the how lockdown, so to speak. That kind of all kind of starts happening July the fourth. They're opening light popes and restaurants and kind of often of reducing the social distancing. We've got incur social distancing which is meant to write two meets a part of and a shrinking that down to want me to a part. So it's gradually, gradually kind of easing a little bit, but we'll see what happens. Yeah, yeah, here it's here. I live in Arizona and and we've opened up fairly, significantly back up and restaurants are open, but social distancing and there's no real clear guidelines that I've seen other than reducing the you know, the number of people in a restaurant at any given time. So they've most restaurants have alternated tables or they've taken half their tables out. Or and things like that. All the servers and wait staff are all wearing masks. Some restaurants even require you to wear a mask to get to and from your table. Then once you're sitting and set it at your table, you can take your mouk off to eat. Wow, gosh, it's it's very different, is it? I mean if somebody would said to you, like a couple of years ago, oh, by the way, this is going to happen, you've like, what's that? Write that down, that's good fiction. Yeah. Or, if I've been in the IT world for long enough, they're working from home. Has Been Part of my my normal. But if you would have told me that everybody would be working from home, or the vast majority of people would be working from home, it's down.

Now there's too many corporate cultures that aren't ready for that. Yeah, and and yet they did it. Yeah, it's it's crazy, I mean, but I think a lot of people have got used to this way of living or they quite like and I think a lot of people might be find in that they don't want to go back to that job. They evolve and work at home. Thought they might have found something that they enjoyed doing. Yep, yeah, that's one of the things I've always enjoyed about being able to work from home, as I can take care of little things around the house in between a conference call, where when you're in the office, that time is consumed by Water Cooler talk and walking to the coffee machine. are going downstairs to the break to the coffee shop and buying a coffee and a donut. Now you you haven't didn't have that option for a long time, and so it's just a matter of I mean when I work at home I, you know, start a load of laundry, water the water the lawn, check on the hot you know, things like that. Just, yeah, taking care of things. So so it kind of as it's books. So you can kind of give a bad TLC to the things I needed and then do what you got to do exactly and still get more work done than you would do you would get done if you were in the office, because you'd be spending time. The only catch is that if I'm an introvert, so for me working at home is great because then when I'm not on a call, I can just take it be by myself. But it's a career risk because if you don't network, and that's a valuable part the watercooler talk and the coffee breaks with the CO workers is important for careers. People, people won't think of you. You know, like once when I was working in the office at the time, most of the time, and there was two departments and they didn't work when I started there. They didn't work together very well. They just that was, you know, an email with demands for one was serving the other one. Here, here's what I need, and it was just push and shove and I when I started I took a different approach and made friends with some of the people and one day, one day I was having lunch with I was actually a Friday. I have launched with one of the guys from the other the other team, and I so, what are you doing this weekend? He's well, I'm working on this and I said how because I'm doing this, which is a conflict with what you're doing. What time are you doing that? Oh, we're supposed to start Saturday morning. I said, Oh, yeah, me too. To our bosses. Hadn't talked to each other. So we went back from lunch and got our bosses in the same room and came up with a bitter timing solution so that we weren't causing each other problems. Are The wise? We've had a really bad weekend. Yeah, now this is they are, like you said this that clashesn't they? Luck if you're you know, you're in the workplace and you're in the office and the timing and things, I died and and that's our communication is out and a communications K, isn't it? Yea, yeah, and so that's, you know, one of the reasons I spend a lot of time on linkedin. I try and minimize it, you know, in small chunks here and there, but just to touch bases with people and my network. And I've got other tools that I use to make sure that no part of my network gets to too far neglected. And I can, you know, I can run reports off the database that I use and say, okay, who haven't I who have? Who Do I owe a phone call to? And it's not because I told you I'd call on this day, it's internally. I say, you know what, Adams a good guy. We got a lot in common and I want to make sure I touch bases with him at least every once a quarter. So we talked today it'll get a day tobase entry for today and ninety days from today it'll pop up on my contacts do list so I can say, Oh, yeah, how his podcast is going there, things like that. Yeah, yeah, now, that's that's a awesome and I think that thought I cannot requise like a lot of self discipline in some way, doesn't it as well? Its stay Okan a I, and keep up to date with what you're doing as well. And and that's like, you know, one of the good things that you said about working at homes that you could have you an office you can organize a from together, and so so, like in your works, I look in your profile and you've done lots of the different things, but you specialize in, like the field of technology, is helping businesses with the with Tenet prue technology, exactly my focus is on. You know, I love technology. I'm as nerdy and Geekis as they come and I love talking and hearing about the the latest greatest technology. where I really come alive as when I find ways that that technology can help a business. Technology for Technology Sake is fun, but it doesn't it. You're not going to help a business grow with that. But when you can tell a business like a product that I work for now we can help protect a business against ransomware, and that really makes businesses come alive that they don't care about the technology and the...

...names and everything behind the scenes. But when I'm talking to a CFO or a director of it and I explain to him in detail how ransomware happens, how he could get infected and what our solution could do to prepare protect him from that should that happen, he goes okay, where do I sign? Because that now it's not he's not buying technology, he's buying a solution and whatever's whatever technology I work with. That's my goal is I don't want to work with the technology that I can't apply or find an application for a business. So that runs by. You said that run somewhere. So you mean like like cyber attacks to set the information and audentsity and yeah, the way rents ransomware works is a hacker will gain control of a company servers, for example, and what they do is they will tell you for however many bitcoin they will release it to you and usually they'll lock it for a minute, a half hour or something just to prove that they have control over it, at which point you have to decide, do I pay them millions of dollars or millions of pounds or something, or do I just unplug all my systems, reform at and start over as if I had a brand new environment? Usually what companies will do is say, okay, we're good companies, we take backups. How long have we been infected? So they do the research and they think, okay, you know what, I think we got infected on Thursday. All right, let's take Wednesday's back up and restore that. Right now, the ransomware doesn't have a control. The problem is that for a lot of companies, doing a restore of a system, you even of one particular system, can take hours or in some cases days just because of the time that it takes to if they're backing up to tape cell, that's very slow process and they have to get a lot of work done. So what we can do is help do that in minutes instead of ours. And so it doesn't matter how big your system is, we can so if you say, well, I think we were okay yesterday, it only takes you a few minutes to try and if you look and you say no, we're still infected. All let's go back to Tuesday. Oh wait, let's go back to Monday. You could. Even if you have to go back a week and you lose a week's worth of data, that's still better than having a complete, complete wipe of your system or being out out a pocket millions of dollars with no guarantee that they will release you. Crazy, how. So with people people to do this? Does is this like groups of people just say or can light? Somebody learn it in themselves how to do it and just go ahead and try and hock? Is it usually? Is it usually teams operate together, if that makes sense. Groups of people are trying to be I haven't had any direct interaction on that end of things with the ransomware criminals. I'll call them what it is, but it can be anything from a teenage, they call them script kitties, you know, just a kid that has a finds of script to to do this on the on the dark web. And Yeah, you know, they hack their schools computer to up there increase their grades, all the way up to organized crime in Europe or Asia. Yeah, trying to control elections, for example. Yeah, yeah, there's there's so much to technology. It's quite, quite fascinating, isn't it? Like you said, they've got that the normal Internet is the deep web and you got a dark web and half half. I think I saw some crazy statist statistics and it said like we use, I think, like the normal internel on the surface and that's like a couple percent and then you've got all this over date and below you you don't see any, any of them. You don't see. Yeah, that's it goes. It goes way down. It's like like an iceberg what we know about without doing a little bit of digging and it gets it gets scary real quick. Yeah, I've seen stories on Youtube about People's experiences and I'm like, well, it's a bit like you should really play around with something you don't quite understand. The because someone said you don't exact access the dark web, dark web accesses you as yeah, yeah, there's definitely some risks involved in that because I think, like I said, we with technology and businesses. You know, you this. The must be so much, so much money and time.

Pub they asked to go into businesses, researching and trying to get the best software to pretend a business. Yeah, I work. I worked for one company in the financial sector and obviously finances as kind of a critical deal when you're talking about money transfers and things like that. They actually had a whole department of people that were continuously trying to hack their own systems from the outside so and and they were really good. They're called white hat hackers. They're hacking for good. And there's there's the big black hat conference. Well, typically it's in person in Vegas and they actually have competitions there and this company, their team, their team of their employees that had gone to black hat had come in either first or second place like three or four years in a row. Just that's all they did. I mean, can your job is to go into work every day and try and get into a system of your employer without using anything your employer gave you? So they just try, try and find different ways, whether that's sending email to people. I would at least once a month I would get an email that, if I wasn't paying attention, I might accidentally click on it, and that was not and usually that bit what what would happen, because once or twice. They did catch me off guard and the name sounded familiar and I'm like, Oh, yeah, that's Bob over in security. Click. Oh No, I should have looked a little more closely, because the last name was spelled wrong and it was a different email address. And you know, you know they're so they were doing things like that. But when they when that happened, part of that edge was education of the users of the company to know what to look for, because that when that happened, it would pop up and say busted, you weren't paying enough attention. You need to pay more attention to your email when you're reading this. Could have been a hacker. HMM. Yeah, yeah, I got hacked two years ago. I got an email and I was sorting out my tax for my tax rebay, where you reclaim, you get money reimburse for over taking if you are pay tax right. And I'm sorting out around the same time and I got an email and it said hm revenue customs, which is the how government side, that saw the finance of and they said all you're entitled to a tax reimburse of Li I think seven hundred pounds, and I was wow, okay, US looks like Cher. So I'll put in my details and press then so and I think I'd like a thousand pounds go out my account with an all the next day. And then I was an overdrawn and then the banks combly do much over the block my account by I look at the money back within a couple of months. But Yeah, you've just got to keep an eye on be very well what you what you press when you access yea, exactly I mean. And you may have seen I do a lot of traveling as well. Yeah, and so that that adds a huge factor. I was in Africa. I was in Nigeria for for work, and I landed and was having dinner with some colleagues and several of my colleagues. I was working for IBM at the time. Several of my IBM colleagues told me separately, don't, don't, use a credit card when you're here. Don't use a credit card when you're here. If you do use a credit card, use a corporate card because they can fight it better and they were warning and they want one person told me of a manager and his first trip to Nigeria. He used his debit card, a bank card, and at the airport to buy coffee. By the time he got to his hotel, and that was if his first stop, he already had a message. He logged in to check his email when he got to his hotel and he had a message from his bank saying your account has had zero balance. Jee so that you know when you when you travel, you need to really have have your radar on no matter where in the world you are, because things operate differently a lot of places in Latin America. In the US, when you're paying a check at a hope, at a restaurant or something, it's you don't think twice about putting your credit card in the little folder and the server carries it to the back room and comes back and you sign that and put your card back in your wallet and leave. And a lot of places in Latin America they're so conditioned to not let the card out of your sight that when you want to pay my credit card, they go get a portable machine, bring it over to your table, you hand them the card, they run it through a machine and hand the card right back to you. So the card never leaves your site, which is a good thing. I think, yeah, yeah, I I've...

...worked and right. I've's not times industry for a while, like an hotels and restaurants, and yeah, I've had people got at this. You know, they're having a mail with the family and the just about a few drinks and they can go, yeah, here you go. And sometimes they've passed me the wallet and a lot, you know, you just get it out and I'm like, you know, Oh, they pass me by some of the cause and all. Yeah, just give his buying you when you finished and I'm like so this is a caught, you know. You know it's yeah, it's often that's a really how it should be really, because you come to see what's going on. But again, combining the two things, travel and technology. I'll a lot of your bank cards now you can set up for alerting and I've got a couple cards that will alert me every time a charge goes through. So, whether it's seven dollars at starbucks or two Tho at best buy, I'll get a text message saying your American Express was just used at this location for US amount, which is really handy when I have it that card for like Amazon and things like that, and I've got recurring things that I that I that I order I'm like twelve dollars whether Oh, that's right, this is coming at you know. So I yeah, helps me not forget about the recurring Netflix subscriptions and things like that that you can't forget about. Yeah, now I agree. I think they're getting better to weve online banking. I use online banking and I can check what I was going in and what's going out. But sometimes I've had random transactions go out and I'm like it's cook a random name on it. I'm like, I didn't really have that go out, so that's a report it. But it just makes you know we it's something that we kind of probably don't think about. It's so easy probably not to think about. Was, I think, twenty one century and the way things are it's probably one of the first ones. You should think about where your money is going and what you are how you're paying with things. I had it. I found that there's a lucky kind of loophole with like Amazon, if you buy some things on Amazon and a third party companies and if you try to get your money back, the company saying, Oh, it's not our problems, problem is Amazon and they kind of refer the problems to them and you're trying to get this refund in this money and you just don't know who you're paying. Sometimes. Yeah, there's things that show up on Amazon marketplace that aren't Amazon and you're buying it. It charges going through Amazon systems, but it somebody down the street or across the country. I mean there's those thing, things I've ordered on Amazon that I didn't realize I wasn't ordering from Amazon until I saw the charge on my bank account that was from some oriental sounding name and it turns out I ordered a Webcam from China. Yeah, and you know, I actually I don't know. Is the quality pretty good? I think you can see me. That's a that's what I'm using. Yeah, I can see if I but now it's it just blow your mind sometimes. I mean my mom orders on Amazon and she sure did. They like a kind of gaze both thing for the garden. When she ordered it arrived and there's no, that didn't. They didn't send them any bolts with screws and they didn't really send any instructions either. And they sent instructions in an email which weren't very clear, and I'm like, you know, who did you bother this? You know she's all bought on Amazon as well. Yeah, but there's Amazon, or is it someone? Yeah, in the middle between. Yeah, it's so important to be aware of these things, I think. And Yeah, I think. I think like sometimes you have to have your hunt kind of bit it. It's kind of like, great, as all, I need to be more wet ex on. Yeah, that's that's part of the lessons of life is you don't, you don't pay attention to some things until you get bit by him and then you remember those lessons. Your parents could tell you watch out for this or pay attention to this a hundred times, but until the first time it actually hurts you, you're going to start paying attention more. Yeah, yeah, definitely great. Yeah, so that you. You put your new book out recently, yeah, which looks really awesome. Yeah, suvava business travel. Yep, it's a little little new take on on that. How I what I wrote there be with covid because that's that's changing a lot of things. But yeah, really my goal was you probably heard, probably heard people say, Oh, I wish I could travel as much as you do, because I'd love to be able to travel and have my company pay for it. And Yeah, I was not. More than once I'd be talking with somebody and one person would say, Oh, you're...

...so lucky and somebody else would jump in and say, Oh, now, business travel isn't that great, and so I really wrote this book for both of those people. Usually the younger people have that haven't done much business travel, that are still excited about it and or excited about the possibility of doing it, and the the more grizzled veterans who have been burned out, excuse me, on on business travel and tired of it. And if both of those people can learn something, you know, the the burned out person can find some ways to reenergize their business travel and get more, more, more enjoyment out of it, and the person who hasn't started business travel yet can really maximize their benefits that you can get from business travel. You know the points, the miles, the status and loyalty programs and things like that, and at the same time learn the lessons, hopefully in advance of not getting burnt out, because it's much more fun to do something you you wanted to do, you do it and you enjoy it and not get burned out on it, whereas if you just jump in with both feet and not not paying any attention to the fact that it might not be fun. After a while, you get burned out on it and then you don't like it. It would be much better if you just jump in with your eyes wide open and learn to do a few things from the beginning that keep things on a more even Keel. HMM. Yeah, don't think, like you said, a business traveling. Like you said, if you don't enjoy something and you put a travel to all these different places, you don't enjoy that job. Well, something you don't like. I mean, I I couldn't imagine, I mean if someone said to me tomorrow you go into like California and it's this long of a fly and you got to do two meetings, free meetings, and you've had a lot of job and you travel a lot time and all the energy. It's difficult and, like I said, it would burn you out, wouldn't it? Like, yeah, most of the time the people I talked to like their work. They just the business travel wears them down. Like I mean four years I had I had a lot of international trips where, you know, I was in I flew over to London for for meetings on Tuesday. Tuesday after our meetings we flew flew to know actually was the next morning. We flew to Dublin and had some meetings late morning or after early afternoon there and then a day later I flew back to the to the US. That was a long trip in a short time and you know, three to six hours worth of meetings in each in each city. It it can wear you out, even if you enjoy, and most people enjoy, the work part of it, or they wouldn't be in that career to begin with. You know, for example, for me yet usually that involves sitting with in a room with other technology minded people or business people who are interested in what technology can do for them. And so I enjoy that and I just happened to also enjoy the the travel. But if I didn't enjoy the travel, I wouldn't enjoy the work. So yeah, with some with some thought and consideration that, I've got some tips and suggestions in the book to help people approach that in a better way and then they can enjoy the work and even if they don't like to travel, they can get more out of it and actually find better ways to tolerate it, find better ways to adjust to it and deal with it now. If not, so really good, I'm not a really good thing you've done, and you know, by making that book. And I think it's, like you said something, that people need to traveling, you know, flox of business and you know, to try and help them break the ice and not get to burntown stressed. Thing, you know, like and not that will assist people in doing that job or doing it going stop meetings, like I said, like you know, free different time, you know those different time zones in a short space of time. Yeah, and that actually wasn't my toughest trip. I mean I had a three week trip where I was in five different countries in Asia. I had I had no meetings in the same time zone. So I went. I was everywhere, from South Korea to India, to Australia, to Singapore and time and within three weeks. Yeah, I left the US on Tuesday early morning and I landed in Bangkok Thursday night. That was the kickoff for my trip. Yeah, what amazing experience, though. I was well, I mean with I mean pub plea as well. We've thought you seeing all these different coaches and the ways its thought people live in these different...

...places. I mean I must be a pook in some aspect. You know, you seeing lost different places and probably some places out people don't get the opportunity to see. Yeah, absolutely, you know, I I'm just grateful that I that I managed to find the time and work the time schedule in to be able to take a little bit of time to do some sight seeing. But I had I traveled to Peru probably five or six times now. At least three of those times I was in the country for less than twenty four hours. Just because of my trip schedule. Will usually involved spending a day in Peru. So I fly in the red the flight I took on me in at Red Eye, so I'd get in there at midnight or zero am and I would sleep for a couple hours, get up, go to the meetings for all day, go back to the hotel, grab my suitcase, grab a bite to eat on the way back to the airport and catch the next red eye flight to the next country on my trip, on my trip. We're going. I got to look, even in those trips I managed to find a couple hours. You know, I'm going to eat anyway. I can either go to the airport early and eat at the eight, eat at a hotel, at a restaurant, at the at the airport, or I can leave my bags at the, at the Bellhop, at the at the hotel and ask the concierge what's the best typical Peruvian place I can eat around here, and he says, oh, how long do you have? Well, I've got two hours before I need a head to the airport. He's okay, well, you go down here and take a left. There's this little dive bar and my friend Jose runs the place. Tell Him I sent you and and you have just the most amazing time. It's just you get the best food. It's like your long lost family member because somebody referred you there and you mentioned their name and they're actually good friends or cousins, and you actually experience more of the culture than you would if you just walk in and order off a menu. MMM. So that's the little things that you can do to get more connection with the culture instead of just trying the food. You know, meet the people, try the food, all as part of one package. Then you're getting a whole different taste of the country. M Yeah, exactly. I mean it's so important to travel, doesn't it? Lot. I've been to a few places. I went to New York, New York last January my friend and I was amazing. For four or five days we went and, yeah, like you said, to see different coaches and see how things work. If you know you can you grow as a person someone. Definitely. I think it makes you think as well when you traveled, isn't it? Yeah, I was actually raised in in another country, so I grew up. Part of my rung up was here in the US and part of it was in Ecuador. So I grew up multicultural. So my mindset is always been understanding different people, different cultures better than than other people at times, just because that's I was raised differently. So I know, you know what it's like to not fit in. You know when you know my first day of Third Grade I was taller than everybody in my grade school. I stood out like the sort time. I was the only person that didn't have jet black hair and I didn't speak a word of Spanish. So my mom was my mom said she she said, I'll stay right outside your classroom and if you have a question, just raise your hand. The teacher will not at you and point to you and you can come out and ask me your question. And so first recess, you know, third grader, I'm in a new country, I don't speak a word of the language. I'm standing there next to my mom just crying because I don't know how I'm going to figure this stuff out. And one of one of my classmates came up and asked my mom. He said, is your son retarded? And my mom said what, and he said Yeah, is he mentally retarded? And she said No. Why, why would you ask that? He said, well, he's taller than us, so he must be older. He doesn't. He doesn't speak Spanish, he doesn't read Spanish and he doesn't speaks are doesn't read speaker or understand spish. That well, third grade logic that was made a lot of sense. And she's like no, actually, in our country a lot of people are a lot taller, first of all, and then and our language. He's actually a very good reader. He reads at like an advanced level, because I was reading at sixth grade level and when I was in third grade. And she said now, imagine, and she tells this little boy, imagine if, tomorrow you came to our country, where nobody spoke Spanish, and everybody, nobody looked like you. How would you feel? And he said, Oh, I'd be scared. So he put his arm around me and said Soy Juan Guetto steps an eagle, and he told my mom to translate and she said he's his name is John Juan and he wants to be your friend. And...

...that was my first friend and two weeks later I was correcting my parents Spanish. ha ha ha wow. So you know, when you have that kind of immersion, you know how it feels to feel different and and you also understand how it feels to be accepted even though you're different. And so that's why, you know, inclusiveness and acceptance is just kind of a part of my core values. Of what you know, I don't care what your background is. I'm going to accept you based on who you are and not what you look like or or what language you speak. Yeah, Gosh, yeah, no, I talk completely grant. I think like the experience, you know, going to a different country and, like you said, not knowing how to speak or, you know, like because it's not language, bobby and up, cool, chill, and, like you said, the size of how you know what you were compets them like you felt like, you know, did them belong here? But then again, on the flip side, he would feel the same and they were for the same you know, they went. So I came outic or somewhere else. HMM, what? Why is it that kind of took you there? Was it like your parent like, does it your parents working over there? Or Yeah, my parents were missionaries. So we moved down there before I started third grade, and third grade came around and it was time for school. Yeah, I want to make how long was you there? So I total of ten years. We came back to the states for one year. My sixth grade was was back in the US and you know, it's kind of funny because a lot of people have this vision in their mind of some countries being third world countries and maybe not as good of an education. When we came back for sixth grade, I had to take standardized tests to make sure that that that I could be in sixth grade. They wanted. They didn't want me to hold be held back in the class. So I took all their tests and if you scored a five point nine or better, you were ready for sixth grade. I scored above US seven on all of my subjects, except for English, which makes sense because English was kind of a special we had us. I had a special tutor for English grammar and literature and things like that. But I scored a six point nine, which basically meant I was ready for seventh grade educationally when I when I started sixth grade in the US. So I had I had a better education, I feel, down there then I would have in the US. Gosh, makes you think this isn't a how to and and it's a whole different system down there too, because you know, in the US at least, it's a very textbook heavy educational system. You have a textbook and you read it and then you have a teacher lectures about it and you may have some class discussion about it. and down there you had the same lecture and discussion about things, but it would alternate and the first there would be two our two classes on at a given topic, and the first hour was dictation and the teacher would talk slowly and your goal as a student was to write it down as fast as you could to keep up with him. So you were basically writing your own textbook as you went yes, and then your home part of your homework was to transcribe that into more legible copy in your subject book and then you would be ready for the class when he would discuss and he's what year did this happen? Okay, and why was that important? And so because you now have written it twice, you you kind of absorbed a little bit more than you would have if you just read it and kind of in one ear, out, in your eyes, out your ear as you yeah, no, I think that's that's a much better way to learn, I find if because then again, it's up to you, isn't it? You're writing it down and fropping through writing things down. You take it in more. I found if I write note so far, I read something, you write it down and you absorb it and, like you know, for that repetition rather like you said, and the way that a lot of other schools operate, especially when I was at school, like you said, teaches read off something, you're sat there and listen to it and half of it goes in and then dive, a half goes out and then I think you even, unless you take notes, where you work on it. You I remember having school days, having all these subjects and enough forwards. I'm lying. What did. I learned to that. I'm not thinking of thought. So one of one of the people I like to follow online and I've taken a couple of his classes as I don't know if you've heard of Jim Quick. Yeah, W right, one of...

...the things he talks about is note making, not note taking, and if you just try, when you take most people when they take notes, try and capture exactly what was said or the the information that was conveyed when. And that's part of it. There's some important factors that you need to write down to help you remember that. But he divides a page in half and on the other side he he says to use it for note making and basically make notes about how did that make you feel? What how could you use that and things like that as you're be questioning and as you go and making writing down things like that. So you're engaging both halves of your brain and you get more retention that way. Yeah, because the thing if you like you mix emotionalism and you remember it all better than you like luck, if the experiences, whether that's well it's to a negative, they stand out more exactly. Yeah, he says all, all learning is state dependent. If you're setting in your Calculus class in your board and you're tired and you're not really all there, you're not going to remember much of it. But if you go in there and say, Oh, if I learn this part of Calculus, I'm going to be able to use it for my dream job of whatever, then you're excited to be there. You don't have to be there. It's why people enjoy elective classes at the university so much more sometimes than the mandatory classes. You have to take a history class, I really don't care what date this happened, because I just have to take that class, whereas if you're a history major, that's your choice. You're choosing that. That's what makes you come alive. You're going to remember that stuff better. Yeah, makes you, makes you realize, isn't it? Like you know whall, I. You know, I thought the school system. People go in school the being told information, not like said that, not less they're interested in it than they'll absorb it, as if as well, you know, you have to do that, you have to do this. Okay, yeah, no, I. Yeah, I think education is very important and I think you know, if you really like something, that is sous. I saw that you your musts in you got musts in business, global management? Well, management. Yeah, Yep, so what is? What does that involve in? was that was in some way. Well, the the the coursework was was amazing because I've been having been raised in another countries, so I and having traveled into over twenty five countries. I had a I thought I had a pretty good grip on what the world looks like and how the world operates in different places, and I did. But what the court, what the some of the course work gave me talking about different cultures is understanding at a more intellectual and informalized way the things I already knew. And I knew things in a certain way, like I'll give you an example. I went to you know, different countries have different impact on our different weight to relationships. Yeah, and in the US, business is business. You know, you walk in and if I if I ask you too many questions about your personal life before we start talking business, you look at me kind of funny because you know you're wasting my time. This is a business meeting. The you know what, how my dogs doing doesn't really matter, but in a lot of Latin America they are a lot more social, social and relationship driven. So I was in in one country and I was going, going with a sales guy down there to visit a customer and the meeting was at five o'clock in the afternoon and I said, so how what's a normal working day here? He said, Oh, usually people are done by four or five in the afternoon. I said, so, is this after hours meeting? He said Yeah, they agreed to take this meeting because here you're here in town and they wanted to to meet you in here what you have to say. So it's really more of a favor, a favor for for me to for them to accept my meeting. And so we sat down and they offered US coffee and since the sales guy I was with said yes please, and I said yes please. So I'm having coffee at five PM in the afternoon in a meeting in an office that's almost empty because most of the people in the office had gone home already, and I'm meeting with the manager and and we spent ten or fifteen minutes chatting. You know what, what do I think about Buenos Aires? How long have I been here? Where else have I been? Where did I grow up? Where did I learn Spanish. You know, we spent fifteen minutes talking before we say Noll. You know what it is after ours. I don't want, we don't want to take up too much of your time. Let's stalk about the reason we you you agreed to meet with us. He said okay, and he was very open to that meeting. But he wasn't open to it just because I...

...had a great product and his business needed it. He was open to that meeting because of the relationship he had with with the sales room. And it's a whole different approach to business depending on what part of the world you're doing business. And so a lot of the curriculum in my p the master's program I took, helped understand that, helped understand how businesses operate differently because of that, wow gosh, wan experience. That's amazing. I've watched, like given see the apprentice once episodes. Yeah, and it reminded me what you set about relationships and business meetings. I find like I'm quite imperfect and I am very sociable and I like to touch base of people and I think, like you said, in business there's that very kind of I mean it is corporate, but there's a very business business or there's that side where how you do and you know where you'll get your building that Rapporn, that relationship and you just touch him bays. I think in my mind that's quite key because you're connecting with that person. You'll gaining that relationship. You know you're talking about. You know, I like said cult, chill out with it from and then you talk a while business. I think it like if that can lot break the ice a little bit and make that relationship a bit better. Well, some people don't have done. It's like, I don't you know, just get to yeah, that I just participated in a mastermind where we were reviewing John Maxwell book. Everyone communicates, few connect, and that was one of the things that we talked about was ways that you can do more than just communicate. If I walk into a meeting and I have my agenda and I sit down and say hi, Adam, I'm here because I want to tell you about this and here's why it can help your business, okay, we're not going to connect. If I walk into a meeting say hey, Adam, how are you doing? Hey, I heard you were on holiday in New York last year. Hot What did you think of that. You know my I still remember my first trip to New York. It was amazing, you know, those tall buildings, and I felt, you know, we connected more over that shared experience of talking about our first trips to New York, and that's a connection. That then, when we move to the next phase of the conversation and start talking about business, now you're now it's not just cold, hard facts, it's a relationship and you know, I wouldn't be telling you about this if I didn't think it would help you. And you're going to say, okay, I get that. So that's such a huge part of you know, I'll business. You know what are what are your favorite restaurants? Your favorite restaurants are the ones where the the servers are friendly and you know, remember you. You know, you may only go there once every couple months. There's a steakhouse my wife and I love, but the manager comes over to our table and it's also good to see you guys again. He may or may not remember my name, but I think he does. But you know, we only go there, you know, every couple months. But yet we get what we're welcomed warmly as if we're in there every night. That's one of our favorite places because of that. So it's that relationship. It's not just here's your food. Yeah, yeah, McDonald's, if you know fast food drive through. Okay, that's just something convenient to fill your stomach if you're if you're in a hurry. Yeah. So I think, like you said, if people go that extra mile, you morel like a super turn. I think, like I said, it depends. Is the job for you. Is What it is. But, like, I think that's why you know a lot of a lot of companies, why empathy is important, isn't empathy and understanding people this fluck. Yeah, I know that. You know business meetings and you know that's corporate us part so you have often, I got exelt, and there's a time and a place if you can just break the ice and be kind and then then go with the business. I think it just more balance. Yeah, absolutely. Well, just looking at the time, I all right, I have something that at the top of the hour and don't want to take us all of your day. Yeah, yeah, no, of course, I sorry, I could talk all day. To know, I enjoy it as well. Yeah, but but not Steven. It's been an absolute pleasure of and you on the podcast and really really means a lot and I all wish well the best for your book as well. All right, and...

...just if you'd like, I'd be happy to send you a cupon code. If you want to put in the show notes to a link for your customers and your listeners if they want to get get some percentage of the sale. I would be happy to do that. Yeah, yeah, of course I'll be out. Be Happy to all right, I will shoot your message with that. Yeah, sure, thank you, Stephen. All right, Adam, great talking to you. You Take Care Youtube. All the worst by.

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